Refund policy

Last Updated: 9/11/2026

At Bright-X, we want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or eligible unopened product, you may request a return or replacement subject to the conditions below.

1.1 Eligible Returns

You may request a return or replacement if:

You received a wrong product.
The product was damaged during delivery.
The product is defective or has a manufacturing issue.
You received an unopened and unused product that meets our return conditions.
1.2 Products That Cannot Be Returned

For hygiene, safety, and product-quality reasons, we generally do not accept returns for:

Products that have been opened or used.
Products that have been altered, damaged, or contaminated after delivery.
Products returned without their original packaging where the packaging is necessary to verify the product.
Products returned after the applicable return period.
1.3 Reporting a Damaged or Wrong Product

If your order arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery.

Please provide:

Order number
Customer name and contact number
Photos of the product
Photos of the packaging/shipping parcel
A short description of the issue

Bright-X may request additional information where necessary to verify the claim.

1.4 Return Period for Unopened Products

Unopened and unused products may be eligible for return if the request is made within 7 days of delivery.

The product must:

Be completely unopened and unused.
Be in its original condition.
Include the original packaging.
Not show signs of damage caused after delivery.
1.5 Refunds

Once the returned product has been received and inspected, Bright-X will determine whether the return qualifies for a refund or replacement.

For approved refunds:

Bank-transfer payments: the refund may be sent to the customer's bank account.
COD orders: the customer may be required to provide valid bank-account details for the refund.

Refund processing time may vary depending on the customer's bank.

1.6 Return Shipping

If the return is due to a wrong, damaged, or defective product, Bright-X may bear the applicable return shipping cost.

If a customer requests a return for another eligible reason, the customer may be responsible for return shipping charges.

1.7 Exchanges

Where appropriate, Bright-X may offer a replacement instead of a refund. Replacement is subject to product availability.

1.8 Contact Us

For return or refund requests, please contact:

Bright-X
F-60 S.I.T.E., Karachi, Pakistan
Email: Brightxpk@gmail.com
Phone/WhatsApp: 0317 -8270881