Shipping policy

Last Updated: 9/11/2026

Bright-X delivers its products across Pakistan.

2.1 Delivery Areas

We currently offer delivery to customers throughout Pakistan, subject to courier service availability at the customer's location.

2.2 Order Processing

Orders are normally processed after confirmation of the order.

For Cash on Delivery orders, Bright-X may contact the customer to confirm the order before dispatch.

Orders placed through bank transfer may be processed after the payment has been verified.

2.3 Delivery Time

Estimated delivery time is generally:

3–7 working days

Delivery times may vary depending on:

Customer's location
Courier service availability
Weather conditions
Public holidays
Unexpected logistical delays
Other circumstances outside Bright-X's control

Remote areas may require additional delivery time.

2.4 Shipping Charges

Applicable delivery charges will be displayed during the checkout process or communicated to the customer before order confirmation.

Bright-X may offer promotional free delivery from time to time. Any such offer will be subject to the terms mentioned in the promotion.

2.5 Incorrect Address

Customers are responsible for providing a complete and accurate delivery address and contact information.

If an order cannot be delivered because of an incorrect or incomplete address, unreachable phone number, or failure to receive the parcel, additional delivery charges may apply for re-delivery.

2.6 Delayed or Lost Orders

If your order appears to be delayed or lost during delivery, please contact Bright-X with your order number.

We will coordinate with the relevant courier service to investigate the issue.

2.7 Inspect Your Parcel

Customers are encouraged to check the parcel and product condition upon delivery.

If you receive a damaged or incorrect product, please contact Bright-X within 48 hours and provide the required photographs and order information.